TCS Communications operator Alberto Lucio uses an underground drilling machine to install lines for Longmont’s NextLight fiber optic broadband network on Monday in the Southmoor Park neighborhood. (Matthew Jonas / Longmont Times-Call)
As Longmont Power and Communications opened up NextLight municipal Internet to roughly 500 homes in Southmoor Park for the first time Monday, the phone wouldn’t stop ringing.
LPC customer service reps worked from 7 a.m. and through lunch answering questions from would-be first customers about billing and installation. Some administrative assistants also pitched in to handle the call volume.
By 4:30 p.m. Monday, the staff had signed up about 38 homes, or roughly 7.6 percent of the smallish launch area near the LPC offices — people who live off of Lefthand Drive or Holly Avenue.
Once residents in the launch area call LPC, staff set up a time to come out and do an installation consultation, where they discuss how to best run the underground fiber optic cable to the house and where the cable should enter the house.
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About Mark Milliman
Mark Milliman is a Principal Consultant at Inphotonics Research driving the adoption and assisting local governments to plan, build, operate, and lease access open-access municipal broadband networks. Additionally, he works with entrepreneurs and venture capitalists to increase the value of their intellectual capital through the creation of strategic product plans and execution of innovative marketing strategies. With more than 22 years of experience in the telecommunications industry that began at AT&T Bell Laboratories, Mark has built fiber, cable, and wireless networks around the world to deliver voice, video, and data services. His thorough knowledge of all aspects of service delivery from content creation to the design, operation, and management of the network is utilized by carriers and equipment manufacturers. Mark conceived and developed one of the industry's first multi-service provisioning platform and is multiple patent holder. He is active in the IEEE as a senior member. Mark received his B.S. in Electrical Engineering from Iowa State University and M.S. in Electrical Engineering from Carnegie Mellon University.
